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FAQs

 

FAQ SHORTCUTS

WHAT IS AUSSIELENT?
There is a different way to consider food. Nutritious food can be cheap, filling and low-impact.
Aussielent is nutritionally complete powdered food and shakes. Our thoughtful meals are long-life, low waste, satiating, and prepped in under a minute.  You can replace one meal, or many – whatever suits your lifestyle. 

HOW NUTRITIONAL IS AUSSIELENT, EXACTLY? 
Our meals contain the recommended intake of just about everything your body needs. Every meal is a nutritionally balanced blend of protein, carbohydrates, fats, fibre, omegas 3 + 6, plus 26 essential vitamins and minerals. 
An average meal contains around 500 calories. If you want to reduce both your carbs and your calories, our low-carb products have less of both.


WHERE CAN I FIND DETAILED NUTRITIONAL INFORMATION + ALLERGENS?

Full nutrition panels, ingredients and allergens can be found on each product's page. Just click on the product you're interested in, via the Shop page. 


WHERE’S AUSSIELENT MADE?

Our powders are proudly made in Melbourne, in facilities adhering to HACCP and regularly audited by SAI Global, Dairy Food Safety and DAFF. If you’re interested, you can take a peek inside our factory, filmed by 7 News, here.
Our bottles are manufactured separately in Melbourne in the first Australian facility to offer ultra-high temperature (UHT) bottled products utilising cold-fill technology. 
All products and labelling align to Food Standards Australia New Zealand – 2.9.3 Formulated Meal Replacements And Formulated Supplementary Foods.

HOW SHOULD I STORE MY AUSSIELENT?
Part of Aussielent’s appeal is its long shelf life. In powdered form, our products remain fresh for 12 months from the date of manufacture. We recommend Aussielent should be stored and sealed in a cool dry place. Our powders come in a re-closable zip-lock pouch for your ease. 
Our long life bottles are good for 12-months from the date of manufacture and don’t require refrigeration - however they’re best stored in a cool place (under 25C) out of direct sunlight.


IS IT EASY TO PREPARE?

That’s a resounding yes! It’s the very reason we created Aussielent in the first place. Our ready-to-drink bottles are ready to go when you are - just crack the lid.  To prepare our powders, simply add water, shake up in a protein shaker, and toast to good health! We like our Aussielent at room temperature. But being Aussie, it can get a little warm sometimes – so give it a chill in the fridge if you prefer.


HOW LONG WILL MY MIXED POWDER LAST?

12 hours. Or, if you’ve opened a bottle, it’s best consumed in one sitting.


WHERE’S MY SCOOP? HOW MUCH IS 130g (ONE SERVE) OF POWDER?

Technically, that’s two questions but since you asked... 
On the scoop – we’ve found most people have scales or measuring cups in the house and we’d rather not contribute more plastic waste to the world. 130g is approximately 1 cup. Thanks for helping our planet.


I’M THOUGHTFUL, CAN I RECYCLE THE PACKAGING?

You bet, please do! Our cartons are made from 100% recycled cardboard, and can be recycled again. Our bottles are recycling symbol 1 (PET) and can be returned for 10c refund to any container recycling depot or vending machine in WA, NSW, SA, QLD and NT.  In VIC and TAS they can go into your yellow recycling bin. We are working to improve our pouches and will be announcing some changes soon. In the meantime they are recycling symbol 7. 


HOW DO SUBSCRIPTIONS WORK? 

Reward your good intentions with a regular Aussielent delivery!  Subscriptions attract a 10% discount and are absolutely no-strings attached. Just select the product you want and choose how often you'd like to receive it. There are no minimum deliveries required and you can cancel, skip, pause or change your subscription yourself at any time via the customer portal. We've partnered with Recharge for our subscription service. Here's the details:  

 

HOW DO I ACCESS THE CUSTOMER PORTAL FOR MY SUBSCRIPTION?? 

Click here for detailed instructions on accessing and navigating the customer portal to manage your subscription.
 

DESPATCH + SHIPPING TIMES

We hate waiting too! We aim to ship your order ASAP – those placed by 10am weekdays will ship the same day. We use AusPost for all shipping, and Australian customers will receive a tracking number by email as soon as your package is despatched. Stalk your aussielent all the way to your house!


WHERE DO YOU SHIP TO?

We ship Australia wide, and to New Zealand. We do not currently ship anywhere else overseas. Join our mailing list (just down below) and we’ll keep you ‘posted’.


SHIPPING COSTS + OPTIONS

Australian customers
Free shipping on all orders Australia wide! We use ‘Safe Drop’ for our parcels – whereby you can nominate a safe place for your parcel to be left if you’re not home. Just select the location that suits you.

New Zealand customers 
NZ customers can choose either AusPost Standard international or AusPost Express international.
AusPost Standard Intl shipping time is 5-10 business days.
AusPost Express Intl shipping time is 2-5 business days.
Shipping costs are calculated at checkout depending on the weight.


ONLY PART OF MY ORDER ARRIVED. HELP!

If you order a few products, sometimes due to weight we'll send these across two or three separate boxes. In this case, you should be able to them listed separately in your Aus Post tracking link (look for a dropdown under the tracking showing Item 1/2 and Item 2/2). We always despatch orders with multiple cartons together, but on occasion they become separated in transit and one may arrive slightly earlier than the other.  Normally the second box is only a day behind its friend! 


CAN I PICK UP MY ORDER?
 
We apologise but due to occupational health and safety laws, we can’t have pickups from our warehouse. We also don’t want you to see how much fun we have at work – it wouldn’t be fair. We appreciate your understanding.


WHAT IF I WANT TO ORGANISE TO RETURN OR EXCHANGE MY ORDER ?
 
Please see here for information on returns and exchanges.
If there are any issues or you have any questions about our order please contact us and we are very happy to help.